Asking the docs
Ask a question of the documentation in plain English and get an answer back. Answers are written from these pages and from nothing else.
Where to ask
The docs icon at the top of the GUI is where a question is asked. Developers, administrators and the owner can ask. End users cannot.
How an answer is produced
The question is matched against the documentation, and the pages that match become the material for the answer. The answer is written from those pages only. Nothing outside the documentation is added, so an answer reflects what the product does rather than what is generally true of similar products.
When there is no answer
A question the documentation does not cover comes back with a request to rephrase it. Rewording the question usually helps, and naming the part of the product you mean helps more. A question about your own agents or your own account cannot be answered here, because the documentation is the only material available.
What asking the docs does not do
Each question is answered on its own. A follow-up that depends on an earlier answer is best asked as a whole question again, because the previous question is not carried forward.
Asking the docs is also not support. To reach a person at Search2o, the help icon opens a form that sends a message; please see Support.